"Well, I'm just trying sir. I'm trying and doing the best I can. The shift is really long and there are a lot more callers and sometimes a caller calls at three in the morning and you just feel like telling them the truth and the manual says not to lie, not to give false hope, and at three in the morning the truth sounds a little different than it does during the day but it's still the truth, Mr. Thompson. There's no denying it. Still the truth."